QUALITY
Face and Eye Clinic are committed to providing a safe environment for patients and staff, in which high quality care can be delivered.
Our quality priorities are:
- To improve health outcomes
- To increase clinical effectiveness
- To enhance patient experience
- To translate our learning into better outcomes for everyone using our services
We take information from a variety of sources – from patients, from our staff, from our partners in the NHS and beyond, from regulators and from national guidance and findings, such as the Francis report. We use this to review a range of themes to help maintain consistently high standards of care.
To find out more about our approach to quality and safety, you can read our annual quality accounts. We use these to report on quality and show improvements in the services that we provide. The quality of services is measured by looking at patient safety, effectiveness of treatments and feedback about the care we provide.
Feedback and complaints
Face and Eye Clinic prides itself on providing service users with professional quality care and treatment. However, there may be occasions when an individual’s expectations are not met. If you are dissatisfied with the service that you have received from us, you have the right to report this and have your concerns investigated. Our aim is to deal with your concerns sensitively, confidentially and to provide an appropriate response and a fair resolution.
If you would like to let us know any comments about the care you received in at The Face & Eye Clinic, you can send an email to ingridhurtado@faceandeye.co.uk
Please include the following details to help us deal with your complaint:
✓ Who or what has caused your concern.
✓ Where and when the event/s took place.
✓ What action you have already taken, if any.
✓ Details of your complaint and any further comments you would like to bring to our attention
